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Customer Service Advisor

  • Location:

    Crewe

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    Up to £10.90 per hour

  • Contact:

    Katie Ore

  • Contact email:

    kore@aktonrecruitment.com

  • Job ref:

    KO118_1611813678

  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:

    2021-02-27

  • Startdate:

    ASAP

Cheshire East Council

Akton recruitment has an exciting opportunity for an experienced Customer Service Advisor to join the team at the Cheshire East Council.

Job Role: Customer Service Advisor

Job Purpose:

To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

PRINCIPAL RESPONSIBILITIES

1 Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible

2 Update appropriate IT systems to record and maintain an electronic record of customer details and their service requests

3 Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities

4 Manage customer complaints, compliments, and suggestions in accordance with the council's procedures

5 Contribute ideas that create efficiencies or improvements in customer facing and other processes

6 Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payments

7 Work as a team to provide cover and support to other team members to ensure service delivery is always maintained. The job holder may be required at any time to undertake any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport, and equipment to meet daily service requirements.

Important Information

3 Month Contract

£10.90 ph (Umbrella Rate)