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Customer Service Advisor

  • Location:

    Redbridge

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    £11.92 - £13.03 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    JR-150

  • Published:

    28 days ago

  • Duration:

    2 Months

  • Expiry date:

    15 Oct 00:00

  • Startdate:

    2019-09-16

COUNCIL TAX ADVISOR
 
Akton Recruitment currently has an exciting opportunity for a Customer Service Advisor with COUNCIL TAX KNOWLEDGE to join the team with the local authority in London.
 
Council Tax Knowledge and Knowledge of MITEL would be a major advantage in this role
 
  • This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does. Working in a multi-skilled and multi-disciplined team the main areas of responsibility include
  • To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
  • To be familiar with the Council’s services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience
  • To have the ability to work across a range of customer service channels; including face to face, telephone, email, online, social media, webchat and letter.
  • Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations
  • To have an understanding of Council Tax processes to be able to deal with common enquiries
  • Detailed working knowledge of IT systems required to deliver services
  • To be accurate and have attention to detail to process payments for the Council and set up payment plans
  • To be the ‘Voice of the Customer’, set exemplary standards and work with services to improve standards and reduce unnecessary demand
  • To receive and check official documentation
  • To understand the needs of customers and have the ability to identify services customers may be interested in to upsell commercial arms of the business and encourage participation in consultations
  • Deal tactfully with complaints and work with colleagues to resolve and respond appropriately
  • To be proactive and keen to develop customer service skills
 
If you would like to apply for this position, please send a CV or call 01772 428186 and ask for Jordan for more details.