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Customer Service

  • Location:

    Barnsley

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £10.90 - £11.90 per day

  • Contact:

    Katie Ore

  • Contact email:

    kore@aktonrecruitment.com

  • Job ref:

    KO17_1599231393

  • Published:

    19 days ago

  • Duration:

    3 Months

  • Expiry date:

    2020-10-04

  • Startdate:

    ASAP

Barnsley Council

Job Role: Customer Service

Akton recruitment has an exciting opportunity for a customer service advisor for the Barnsley Council.

Job Role purpose:

To deliver a high quality, efficient and effective customer focused service, whilst adopting a digital first approach.

Job Responsibility

  • Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council's Digital First principles, standards of professional conduct and taking into account any safeguarding issues.
  • To analyze and interpret information given by the customer accurately and make appropriate decisions from a range of options.
  • To be aware of and abide by key areas of legislation and maintain awareness of policies and procedures which impact on how the service is delivered.
  • Liaise with internal and external stakeholders including managers, employees, Elected Members, and members of the public, ensuring information and communication links are maintained.
  • To take a one Council approach, listening carefully, speaking positively, and ensuring the customer receives an efficient, friendly, courteous, and helpful experience.
  • To handle complaints and difficult or aggressive customers in a calm and professional manner, ensuring a customer focused service, demonstrating initiative, diplomacy, and resilience in a demanding environment.

Important info

37.00 hours a week

£10.90 per hr

3 month contract