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Crm Business Analyst

  • Location:


  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £24 per hour

  • Contact:

    Eszter Katona

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


CRm Business Analyst- Kensington and Chelsea

Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

* Defines scope and business priorities for small-scale changes and may assist in larger scale scoping exercises.

* Elicits and discovers requirements from operational management and other stakeholders.

* Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes,

* Established practice and the characteristics and culture of those providing the requirements.

* Specifies and documents business requirements as directed, ensuring traceability back to source.

* Analyses them for adherence to business objectives and for consistency, challenging positively as appropriate.

* Works with stakeholders to prioritise requirements.

* Specifies and develops test scenarios to test the new/updated processes deliver improved ways of working for the end user. Records and analyses test results and reports any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.

The successful candidate will be a passionate, hands-on CRM specialist and customer champion - well versed in effectively promoting the benefits of CRM across the business to deliver a hearts and mind-set change.

The post holder will work as part of the ICT team and closely with the CRM functional Consultant, ICT systems trainer and third party suppliers to deliver the required business objectives.