General Overview: To deliver an end-to-end accounts receivable service to ENGIE efficiently and effectively and in line with agreed SLAs.

The role is required to:

• To work collaboratively in a team to deliver an effective, efficient and best in class billing and cash receipting service within a Shared Service Centre.
• Support the business in carrying out credit control activities across multiple industries, including Business and Consumer Energy, and Facilities Management Services.
• Manage the relationship with the business, key stakeholders and third parties in the absence of an Order to Cash Team Leader or Manager.
• Challenge existing ways of working and to develop a continuous improvement culture.
• Be the main point of contact on billing, credit control and all queries.
• Provide high standards of customer service, consistency with service level agreements and operational compliance.

The key responsibilities and duties are:

§ Outbound credit control.

§ Management of aged debtor balances.

§ Query management (telephone and written).

§ Set up of customer accounts including credit management.

§ Preparation of invoices and credit notes.

§ Cash receipting and allocation.

§ Investigation of unapplied/unidentified cash receipts.

§ Direct Debit Reconciliation and Payment Plan monitoring.

§ Master data management.

§ Reconciliation of control accounts.

§ Cash forecasting.

• Customer Service.

§ Adhere to internal processes and risk management frameworks.