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Contact Centre Consultant/ PM

  • Location:


  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £600 per day

  • Contact:

    Eszter Katona

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Contact Centre Consultant/ PM- Newham

A project manager/ consultant with proven experience in contact centre and resident experience transformation required to carry out a short and sharp but insightful review of our Customer Services contact centre offer, in particular how the Council Tax and Corporate contact centres can be brought together to deliver efficiencies. A decision has already been reached for amalgamating these two areas and the purpose of this interim assignment will be to produce a Future Operating model and principles as well as identify and recommend additional areas to deliver more savings.