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Complaints Officer

  • Location:


  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £17.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Complaints Officer

Reviewing and responding to complaints and Members Enquiries

Essential Skills

Educated to a good level in a relevant repairs related discipline or either City & Guilds in a relevant discipline

Good understanding of current legislation in regards to asbestos, Health and Safety Act section 20's.

Experience of working within a responsive repairs department

Knowledge of diagnosing building defects from phone call interrogation and practical experience of remedies.

Experience of communicating with diverse groups and the ability to work within a diverse environment and equalities policy

Able to produce written correspondence and reports to a high standard.

Basic repair qualification (ONG/OND) or C&G related.

IT literate in standard office applications and the ability to interrogate and manage computerised databases


Oversee all necessary complaint surveying tasks on behalf of Technical Services to ensure the successful delivery of works to include organising property surveys, providing specifications, overseeing on site supervision of contractors and dealing with post works queries.

Meet the required performance standards and targets in relation to all repairs and maintenance duties undertaken in relation to Technical Services complaints and members enquiries.

Oversee regular inspections of ongoing works in relation to complaints and member enquiry correspondence.