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Business Support Officer (Gr 4)

  • Location:


  • Sector:

    Social Work

  • Job type:


  • Salary:

    Up to £12.92 per hour

  • Contact:

    Umayr Panchbhaya

  • Contact email:

  • Job ref:


  • Published:

    6 days ago

  • Duration:

    8 months

  • Expiry date:


  • Startdate:


We're looking for a suitable Business support officer to carry out these following roles to the best standards.

1. Provide a professional and flexible administrative and face-to-face or telephony customer service

2. support to a range of council services.

3. Responsibilities will include (or be equivalent to) those listed below (please see the Employee Specification for

4. information about the levels of competence required for the grades):

5. Administrative support to ensure the smooth running of office systems, e.g. filing, photocopying,

6. organising paperwork, arranging meetings and functions, ordering stationery and publications.

7. Administrative support to specific projects identified by the Team Leader.

8. Dealing with enquiries from internal and external customers: face-to-face, by telephone, letter and email in a way that positively promotes the council and its services.

9. Developing, improving, and suggesting improvements to administrative processes and systems, ensuring they are regularly reviewed and updated.

10. Using and keeping up to date with office processes and information technology, including inputting and retrieving information from databases and providing reports and Management Information as required by managers.

11. To work flexibly within the Business Support Services to provide support across the department and to other departments as required, e.g. responding to the needs of the business to meet peaks and troughs in workloads.

12. To respond to reasonable requests to work outside of normal office hours, across services and at various locations within the London Borough of Hounslow, as required by the needs of the service.