Akton Recruitment has a vacancy for an Assessment Officer in London
Looking for Assessment Officers who have skills and knowledge in processing Housing Benefit and Council Tax Support New Claims and Change in Circumstances along with DHPs, Resident Social Funds, Reconsiderations, Appeals, Complaints, UC stop Award Notices.
This role will be working on our newly implemented hardship fund created as a result of Covid and is being administered similarly to our DHP/LWA schemes.
(Summary of the overall purpose of the job)
1. To assist customers by accurately determining their entitlement to Housing Benefit, Council Tax
Support, Local Welfare Assistance, Social Care financial assistance and concessionary travel
2. To provide first contact resolution to customers across a range of services and a variety of
access channels, maintaining the highest standard of customer care at all times.
3. To carry out all duties in accordance with relevant legislation and guidance, Council policies,
procedures and standards to ensure the delivery of excellent services to customers
Up to £17.00 per hour
27 days ago