*****Needs to be able to process CTR and UCDS files*****
Under the guidance of the Senior Benefit Assessor, to assess Housing and Council Tax Benefit in accordance with legislation, case law, and the working practices and procedures of the council to the required standards of accuracy and achieving agreed clearance times as laid out in the Service plan.
To deal with customer enquiries by telephone, in person or on visit as required, and to support colleagues and partners in prioritising customer needs, and providing excellent customer care.
To be responsible for processing all work allocated to them by the Benefit Team Leaders, in accordance with the Services stated performance indicators and office procedures.
To undertake work on the assessment of all types of Housing Benefit (HB) and Council Tax Benefit (CTB), applications, including applications from students, the self employed, all types of tenures, overpayment calculations and underlying entitlement, initial investigation on complaints, verifying claims to an agreed standard.
Maintain customer's records accurately via the Council's on-line computer systems, complying with Data Protection, Freedom of Information and other security standards.
To give accurate advice to customers, promoting take up of Housing and Council Tax Benefits and other welfare benefits, and to ensure that customers receive the maximum amounts of benefits and additional income they are entitled to.
Identify and initiate recovery of overpaid benefits and classify each overpayment for subsidy purposes. Ensure overpayments are:-
In accordance with the HB/CBT legislation, and maintaining effective communications with claimants and other stakeholders.
To provide support, training or mentoring to colleagues and partners as required.
Conduct quality control exercises by checking the work of others in the team as required and identifying discrepancies and errors, reporting the results to the Benefits Team Leader.
Conduct home visits, with a colleague if necessary, to facilitate any benefit related enquiries.
Deal with telephone enquiries and provide assistance on complex issues to employees on the One-Stop-Shops and if appropriate conduct interviews with the customer.
Up to £18.00 per hour
about 2 months ago