Banner Default Image
Back to job search

Benefits Assessment Officer

  • Location:

    Chester

  • Sector:

    Housing & Local Authority

  • Job type:

    Contract

  • Salary:

    £18.00 - £21.00 per hour

  • Contact:

    Jordan Richards

  • Contact email:

    jrichards@aktonrecruitment.com

  • Job ref:

    JR113_1604355122

  • Published:

    28 days ago

  • Duration:

    6 Months

  • Expiry date:

    2020-12-02

  • Startdate:

    ASAP

Benefits Assessment Officer

Akton Recruitmnet has an opening for a Benefits Assessment Officer in Chester

JOB PURPOSE:

Under the guidance of the Senior Benefit Assessor, to assess Housing and Council Tax Benefit in accordance with legislation, case law, and the working practices and procedures of the council to the required standards of accuracy and achieving agreed clearance times as laid out in the Service plan.

To deal with customer enquiries by telephone, in person or on visit as required, and to support colleagues and partners in prioritising customer needs, and providing excellent customer care.

PRINCIPAL RESPONSIBILITIES

1 To be responsible for processing all work allocated to them by the Benefit Team Leaders, in accordance with the Services stated performance indicators and office procedures.

2

To undertake work on the assessment of all types of Housing Benefit (HB) and Council Tax Benefit (CTB), applications, including applications from students, the self employed, all types of tenures, overpayment calculations and underlying entitlement, initial investigation on complaints, verifying claims to an agreed standard.

3

Maintain customer's records accurately via the Council's on-line computer systems, complying with Data Protection, Freedom of Information and other security standards.

4

To give accurate advice to customers, promoting take up of Housing and Council Tax Benefits and other welfare benefits, and to ensure that customers receive the maximum amounts of benefits and additional income they are entitled to.