Akton Resourcing are working with the Local Authorities to fill a contract position for a service manager for an assisted living service. This role is initially an ongoing contract until at least March 2022. Please note this is a full time position working Monday to Friday 9-5 and expected to be on call once every 12 weeks. This role will include a combination of home working and office working based in Hertfordshire.
Due to the nature of this being a contract role, we will only consider applicants with recent experience in a similar role.
1. Support the delivery of the area plan
> Be responsible for the day-to-day management and monitoring of the Independent Living projects and activity and ensure they are in line with service standards, British Red Cross policies and procedures and legal requirements.
> To provide daily coordination of the service and overall support for the emergency response function including identifying improvements to our offer.
> To be responsible for the achievement of local and team targets as part of the area and national plans.
2. Stakeholder management
> Ensure that community needs assessments for Independent Living based services are carried out and, working within the community, demonstrate the development of strategies to meet these.
> Establish good working relationships with appropriate partners (see networking specification) and work to increase our Independent Living capability and output in the local area.
> To be the main liaison point with the post's assigned trusts/CCGs/local authority social service managers.
3. Support service development and contracts
> Maximise the use of our capacity and capability to widen the roles and contribution the Red Cross can make in responding to crisis.
> Service contracts are negotiated and managed, including the authority to sign-off on small contracts
> Support, monitor and evaluate new and existing contracts to ensure success and sustainability and that outcome targets agreed with commissioners are achieved.
> Assist in discussion with commissioners with respect to the renewal of contracts and
> Collaborate with colleagues in other Areas, particularly those in the South of England region and establish effective working relationships with them. This includes a duty to share learning and good practice for the betterment of the organisation.
4. Quality and performance management
> Contribute to the development of plans and budgets. Monitor and control budgets agreed with you and ensure compliance with financial policies and procedures, including ensuring invoices are prepared and sent in a timely manner.
> Ensure beneficiaries' needs are being met through a range of user engagement monitoring and manage and report on the impact of our services on beneficiaries.
> Ensure the use of pertinent information to monitor and review service activity to determine resource allocation
> Maintenance and implementation of statistical records, and provision of operational reports as required (eg via BRM) and effective liaison with internal reporting teams (eg Bas, HR, Q&O, Data Capture).
> To support the ILOM to ensure that appropriate service standards, recognised good practice, legal and other requirements are met
> Provide line management to the Independent Living Service Co-ordinators and the Service Assistants (or equivalent) and recruit and induct new staff as appropriate.
> To oversee the coordination and support to IL volunteers to ensure all competency and quality requirements are met and the highest standard of service is provided
> To oversee recruitment, induction and training of new volunteers. Liaising effectively with internal business partners to meet these demands.
> To support any training programmes by ensuring training pathways are identified and timely courses are available and delivered
> To provide, support, leadership, inclusion and motivation to the local team.
> To support and deputise for colleagues within the IL team as required
6. Team member
> Regularly act as Duty Manager, by way of a rota and respond to emergency call-outs and major incidents as appropriate
> To collaborate with colleagues in other Areas, and to establish effective working relationships with them
> To provide support as required to the overall British Red Cross crisis response function - for example support to ER colleagues during severe winter emergencies.
> To take an active part in health, safety and welfare issues within the Area and take responsibility on health, safety and welfare aspects of service delivery
> To undertake any other relevant duties as requested by the ILOM/Area Director