Akton Recruitment has a vacancy for an Assessment Officer in London
Looking for Assessment Officers who have skills and knowledge in processing Housing Benefit and Council Tax Support New Claims and Change in Circumstances along with DHPs, Resident Social Funds, Reconsiderations, Appeals, Complaints, UC stop Award Notices.
This role will be working on our newly implemented hardship fund created as a result of Covid and is being administered similarly to our DHP/LWA schemes.
The following also applies:
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling.
Extensive knowledge and experience of Housing Benefits, Council Tax Support, DHP's RSF, Recons, Appeals Complaints and UC stop award notices.
Excellent knowledge of Standard Microsoft software packages: Office, Outlook, Excel and Word packages.
Excellent decision making skills and an ability to analyse problems to find solutions at the first point of contact.
Ability to effectively interpret a range of different legislation, guidance and policy and clearly explain the information to customers verbally or in writing.
Ability to take responsibility for own workload and decisions
The ability to work on complex casework, including areas of legislation which require the application of discretion or judgement.
The ability to handle and respond to complaints and appeals, and other areas requiring discretion or judgement.
Good judgement, analytical and comprehension skills
To be able to deal sympathetically with distressed, agitated, confused or irate
(Summary of the overall purpose of the job)
1. To assist customers by accurately determining their entitlement to Housing Benefit, Council Tax
Support, Local Welfare Assistance, Social Care financial assistance and concessionary travel
2. To provide first contact resolution to customers across a range of services and a variety of
access channels, maintaining the highest standard of customer care at all times.
3. To carry out all duties in accordance with relevant legislation and guidance, Council policies,
procedures and standards to ensure the delivery of excellent services to customers
Up to £18.23 per hour
4 days ago