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Application Lead

  • Location:

    Kingston upon Thames

  • Sector:

    IT & Tech

  • Job type:


  • Salary:

    Up to £375 per day

  • Contact:

    Eszter Katona

  • Contact email:

  • Job ref:


  • Published:

    16 days ago

  • Expiry date:


  • Startdate:


Application Lead- Kingston upon Thames

The Application Lead role reports directly to the Application Manager and is responsible for the provision of application support, management and development services, either directly to users of the systems or to service delivery functions. Its main purpose is to:
? Review releases, upgrades and fixes available from software suppliers and implement as appropriate. Maintain awareness of existing and emerging software and hardware solutions and develop upgrade plans
? Tailor software to ensure that the functionality of the application is fully exploited ? Coordinate application upgrades and prepare software implementation procedures with fall back contingency plans
? Analyse test requirements, design and build test case suites, test scripts, and test procedures, with expected results
? Investigate, diagnose and resolve application and database problems in accordance with service level agreements, communicating progress and escalating as necessary ? Investigate available information sources to establish what information is available ? Assesses the integrity of data from identified sources
? Assist users or act on their behalf to extract and manipulate data from applications and databases on an ad hoc basis
? Apply a variety of analytical and presentational techniques, in consultation with experts if appropriate and with sensitivity to the limitations of the techniques ? Ensure that all documentation is written, maintained and executed to the highest standards and act as a champion of the Quality Management System (QMS) ? Contribute to the Change Advisory Board
? Make the best use of resources and time to deliver business benefit to the Councils including flexibility in the resourcing approach that allows for variation in demand ? Empower the team by creating a supportive environment for team members to excel
at their roles and develop their careers within the department and the wider Councils ? Ensure that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures
? Investigate potential and actual service problems and recommend solutions ? Develop and use formal procedures to plan and test proposed solutions ? Work within and act as a champion of the Council's ITIL Framework

? Experience of working in digital transformation across an organisation ? Experience in the management of the processes, systems and functions in complex IT and cloud environments
? Experience of complex application support environments
? Management of 3rd party contracts to ensure delivery of products and services to the agreed standard and timeline
? Budget management of environments and staff to minimise costs and ensure cost-effectiveness
? Experience in automated systems supporting specific business functions or processes. Examples: social care, housing management, libraries, customer services, finance
? Familiar with applications/processes which enable selective access to information held within some form of database or "data warehouse". Examples: Exporting data to a spreadsheet via ODBC, writing SQL statements, using Microsoft SQL Server Reporting Services or Business Objects
? Proficient in Business Process Improvement Techniques for streamlining business processes which have been modelled and understood. Examples: error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness.
? Principles, methods, techniques and tools for the effective allocation of resources to development projects and business as usual activity
? An understanding of ITIL practices and an appreciation of service hand over.