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  • Location:

    Reddish, Greater Manchester

  • Sector:

    Housing & Local Authority

  • Job type:


  • Salary:

    Up to £10.00 per day

  • Contact:

    Jordan Richards

  • Contact email:

  • Job ref:


  • Published:

    28 days ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


Repairs Service Administrator

Order # : RQ446417
Job Title : Repairs Servivce Administrator
Job Category : Building Services & Maintenance
Category : Agency Workers
Level 1 Name : Housing Services
Job Category : Building Services & Maintenance
Client : Redditch Borough Council
Client Location : Crossgates Depot, Redditch, B98 7SN
Justification : Unable to recruit permanent employee
Estimated Supply Total : £10,789.20
Status : Open
IR35 Status : Inside IR35
Client Owner : Carmen Young
Client Manager : Carmen Young
Hours Per Week : 37.00
Start Date : 27/09/2021
End Date : 01/12/2021
Start Time : 08:00
End Time : 17:00
Closing Date : 24/09/2021 17:00
Main Duties

* I will take calls from customers and use my expertise to understand the customers request or problem and interpret this into a job to be fixed.
* I will call on others to provide expert advice when required.
* I will record repair request details on reactive repairs computer system.
* I will arrange an appropriate appointment time at the request of the person making the call.
* I will liaise with the tradespersons by text or phone when issuing work.
* I will place work orders with approved contractors and process invoices.
* I will carry out quality check 'call backs' once repairs are complete.
* I will carry out all administrative tasks associated with the Repairs and Housing Capital service including filing, maintain all manual and computer records, distribution of mail, raising orders for contractors.
* I will provide an administrative service for the Void service.
* I will raise service charge repairs and process these.
* I will assist the Customer Liaison and Support Team Leader to produce statistics for the service against our measures as requested.
* I will assist the Customer Liaison and Support Team Leader in all aspects of the department's responsibilities.

I will remember what matters to the customer by:
* Aiming to help each tenant or customer get the service/s they require.
* Helping our frontline services and internal customers to meet their customer demand.
* Helping our tenants and residents to get the service they require
* Avoiding passing tenants or customers around and don't confuse them
* Trusting our tenants/customers.
* Being efficient, polite, professional, friendly and cheerful.
* Helping others to help themselves if appropriate.
* Keeping information confidential and adhering to the Data Protection Act 1998.

I will be available to our tenants and customers when they need me by:
* Working as a team to provide cover in the office and on the telephone
* Working flexibly to ensure we have the right people in the right place at the right time to meet demand.
* Prioritising and managing my own workload and tasks in response to the demand
* I will have a flexible approach to work, supporting service change and transformational improvement

I will support my team members by:
* Working with them to make sure that we deliver the service our tenants and customers need
* Using my strengths to help others develop;
* Talking to others if I have concerns about something not being done right, rather than allowing it to keep happening;
* Flagging straight away if things are going wrong or not working or there is a piece of work that is not being done or going to get done in time

I will use, administer, update and help to develop technology and systems including (but not limited to):
* Telephony system
* Tenant/Customer Relationship Management systems and other IT support systems
* Tenant/Customer Feedback Systems
* Spread sheets, Word processing, Databases and Email
* Financial systems
* Web site
* Paper based systems (ie. filing)
* Intranet
* Photocopiers, printers, fax, shredders, laminators

I will support the services by:
* Undertaking a range of financial management processes, including raising purchase orders, processing creditor invoices, raising debtor invoices, handling cash etc.
* Answering the telephone and dealing with enquiries
* Liaising with tenants and customers, suppliers, contractors, Councillors
* Organising meetings including booking a venue, documentation, facilities, take and distribute minutes
* Procure, receive, store, issue of stationery items.
* Organise the printing of large scale printing requirements
* Handle monies due to the Council including reconciliation of petty cash
* Receive, sort, distribute incoming mail and sort and arrange delivery of outgoing mail.
* Communicate with tenants and customers both verbally and in writing
* Arrange for collection and distribution of internal and external post between sites
* Undertake such other reasonable duties

I will take ownership for developing and improving the system and our work by:
* Changing the way we work to meet demand;
* Take ownership for developing my skills to meet demand by making sure that I have the right training and knowledge;
* Identifying any issues with equipment, layout, work stations etc that will help us to meet our customers' needs;
* Sharing learning across the whole team;
* Working with others to develop a greater understanding of the whole service;
* Understanding, identifying and designing out waste steps in the system;
* Make changes based on facts and data
* Make decisions, take the initiative and solve problems
* Attending and contributing to meetings
* Help solve system conditions, issues and barriers

I will measure what is happening in the system to inform further improvements by:
* Recording data to help us measure our system;
* Understanding the type and frequency of all demand;
* Understanding complaints, compliments and other feedback from both external and internal customers;
* Measuring call handling data;

I will make sure that the environment I am working in stays safe by:
* Reporting an accident or near miss incidents
* Reporting any repairs and maintenance issues
* Making sure that I have had the correct training on equipment etc
* Making sure that others have had the correct training on equipment etc
* Reporting any Health and Safety issues; complying with the Health and Safety at Work Act 1974
* Carry out duties and responsibilities under the Data Protection Act 1998, to take all reasonable care that no unauthorised loss or disclosure of personal data occurs.