an exciting opportunity for an Admin support Advisor to join the team at the East Herts Council.
Job Role: Admin Support Advisor
You will be predominantly responsible for the day-to-day administration and running of the garden waste service. Duties include data administration, including financial administration, contract management and dealing with enquiries and complaints from residents. You will also be responsible for assisting with the promotion of food waste prevention and home composting initiatives.
1 Principal Responsibilities
Provide day-to-day administration of the garden waste service, including:
Manage and respond to a high caseload of service requests, queries and concerns about the garden waste service and other related services from the community, Councillors, the Contact Centre, Contractors, Council departments and other external agencies. Provide technical and procedural advice of a difficult nature, so as to ensure the council achieves its corporate aims and a high level of community satisfaction with the service.
Undertake day-to-day liaison with the Council's partners and contractors relating to the garden waste service.
Taking and administering payments for the garden waste subscription service, undertaking financial administration as necessary to support the efficient operation of the service.
To perform checks on subscriptions and subscription data. Ensuring payment/subscription/permit information is dispatched to residents and IT systems are correct and updated.
To monitor data and to provide reports, with analysis monthly relating to customer data.
Proactively support and develop information and other resources for food waste prevention and home composting initiatives. Supporting the recruitment to the Master Composter initiative.
£11.00 per hour (Umbrella Rate)
3 Month Contract