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1st line engineer

  • Location:

    Southampton

  • Sector:

    IT & Tech

  • Job type:

    Full-time

  • Salary:

    £20000 per annum

  • Contact:

    Edward Croft

  • Contact email:

    ecroft@aktonrecruitment.com

  • Contact phone:

    0161 233 0034

  • Job ref:

    EC-3

  • Published:

    20 days ago

  • Expiry date:

    2019-07-31

  • Startdate:

    2019-07-02

1st Line Engineer - £20,000 - Southampton - IMMEDIATE HIRE 

My client is a well known managed service company for retail and commercial businesses. They are looking for someone to be their first point of call for customers and ensure calls are answered within the KPIs. You will be logging all issues by email and telephone. 

You will follow basic processes and diagnostics, figure out the problem on site and if posible resolve the issue within agreed SLAs. If you cannot resolve the issue you will escalate the problem to 2nd and 3rd line. 

This is a great second position for someone that has already had a year within a 1st line role. The role has come about du to expansion and they offer great career progression. 

Please apply directly or call me on 0161 233 0034