Tenancy Enforcement Officer
Woolwich
£24.05 Per Hour
I am recruiting for a local authority who is looking for someone to provide a comprehensive, high quality, customer focused range of front- line services to residents.
You will be responsible for the day- to- day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues.
Job Role
To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation.
To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained.
Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases.
Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues.
Maintain regular contact with agencies and partners to create safer and stronger communities.
To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices.
To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure.
