Job Opportunity: Operations Manager - Homeless Prevention
Location: Hillingdon, London
Contract: 3-Month Contract
Salary: £375.75/day
Working Arrangement: Hybrid
Are you passionate about making a difference in your community? Do you have experience in leadership and management within housing services? An exciting opportunity has arisen for an Operations Manager - Homeless Prevention at a local authority in Hillingdon.
Responsibilities:
- Lead and manage the Homeless Prevention and Housing Allocations Teams, providing housing advice, allocation, and assistance to residents in need.
- Proactively lead the service to deliver housing options advice and prevent homelessness through statutory assessments.
- Manage the council's allocation and re-housing services, including maintenance of the housing register and resolution of housing-related issues.
- Select, develop, and manage the performance of the Homeless Prevention and Housing Allocations Teams in line with council policies.
- Ensure effective communication to maintain team engagement with the council's vision and priorities.
- Manage and deliver panels enabling key groups to access suitable housing and support, ensuring consistency and transparency.
- Ensure the delivery of a professional, responsive, and individualised service to residents requiring housing advice.
- Oversee the operational delivery of frontline services, maintaining high-quality casework management and customer-focused contact arrangements.
- Lead all aspects of housing register and allocations functions, ensuring applications are processed and assessed within agreed time scales and policies.
Requirements:
- Degree level education in a relevant field or equivalent experience.
- Management qualification to diploma level.
- Membership of a recognised professional body.
- Expert knowledge in the operational delivery of statutory homelessness or housing allocations services.
- Ability and willingness to participate in an emergency out-of-hours housing service rota.
- Flexibility to meet the needs of the service.
- Significant management experience in leading demand-led, client-facing teams.
- Experience in complex casework and case management systems.
- Successful track record operating at a management level in housing or similar organisations.
If you're ready to lead a dedicated team in preventing homelessness and ensuring housing assistance for residents in need, we encourage you to apply to this exciting role.
