Housing Options Advisor
JOB PURPOSE: To provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017.
1 To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing.
2 To assess homelessness applications and make sound decisions, ensuring that the Council’s obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed.
3 To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing ‘prevention tools’.
4 To work in partnership with the Council’s Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support.
5 Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding.
6 Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible.
7 Continue to provide advice to households in temporary accommodation to ensure effective and timely move on.
8 Represent the Housing Solutions service at a range of operational meeting as directed by the Housing Solutions Team Leader(s).
If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.