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Sheltered Housing Officer

To apply please contact Jordan Richards at jrichards@aktonrecruitment.com or phone on 01772 428 186 Please quote job reference JR1046

Sheltered Housing Officer

Akton Recruitment currently has an exciting opportunity for someone to join a Local Authority Housing team as a

Job Purpose:

Manage, on a day-to-day basis, a standard sheltered housing scheme for older people

The Sheltered Housing Officer will be required when on duty to:-

  • Provide a morning welfare call to residents who have requested it. Provide a weekly Intercom call to all properties.
  • Liaise with agencies and families regarding residents needs.
  • Create and update as required, records relating to residents medical conditions, personal details, incidents etc.
  • Create and update as required, scheme records relating to building maintenance, Inventory, Log sheets etc
  • Ensure daily that the scheme is safe from hazards and report any issues to scheme Supervisor. Complete Accident / Incident sheets as required.
  • Check daily email account for scheme and reply promptly to any messages
  • Answer telephone calls and deal with any issues that arise
  • Attend Immediately, any emergency alarm, and take appropriate action (including night time response)
  • Follow lone-working procedure via Central Control Room.
  • Report communal repairs and repairs on behalf of residents as required and record accordingly.
  • Follow fire safety regulations. Test fire alarm system weekly. Ensure that all fire documentation is accurate and up to date. Complete 6 monthly fire drill and assist with scheme fire risk assessment and Wiltshire Fire & Rescue inspections.
  • Conduct weekly legionella inspection and document accordingly
  • Complete monthly site tests – emergency alarm system, meter readings, fire doors etc
  • Be responsible for all administration of bookings & payments for the guest flat
  • Ensure COSHH regulations are adhered to and cleaning store is stocked and safely stored.

Knowledge & Experience:


  • 2 years’ experience of working in a supported housing environment or other compensatory experience.
  • Good standard of literacy and numeracy skills
  • Experience of dealing with older people or residents with special needs. Clerical experience / accurate reporting and documentation


  • First Aid at Work Certificate
  • Experience of Supervising Staff
  • Knowledge of Supporting People
  • Experience of maintaining confidential records
  • NVQ Level 3 or Supported Housing certificate
  • Knowledge of Health & Safety Issues

If you would like to apply for this position please send a CV or call 01772 428186 and ask for Jordan for more details.

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